Create distributed learning solution with central product
knowledge repository for national bank
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Challenge
A merger between two large banks resulted in over 90 distinct product lines and a large, combined, geographically-distributed sales force unfamiliar with the new entity’s full product line. Corporate trainers were struggling with travel and time issues related to bringing 5,000+ reps up to speed. Training session attendance and interest was low and reps were unable to generate fast, accurate quotes for customers.
Solution
Pareo designed one centralized distance learning system that leveraged existing technology and software to create a product knowledge repository available to sales and service reps anytime, anywhere.
Results
- Reduced training time and cost
- Improved overall efficiency
- Increased accuracy of sales
- Reduced length of sales cycle
- Reduced travel time
- Increased learner participation and satisfaction