Design system for capturing, improving and
sharing mission-critical knowledge across global software company
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Challenge
Growth, expansion and change in leadership resulted in a critical knowledge crisis for this company. The company embarked on a program of aggressive, rapid hiring and needed to expand the knowledge and skill base of its current consulting population as well. The company had to find a way to grow experts faster and to share and expand critical knowledge across the enterprise. Our mandate – create enterprise intelligence.
Solution
Pareo designed a system for capturing, optimizing and sharing mission-critical knowledge across the enterprise.
- Global learning strategy for short and long-term goals
- Architecture for developing long-term enterprise intelligence
- Integrated learning programs for new and incumbent employees
- Certification model
- Toolkits and models for ongoing learning development
Results
- Met initial short-term training need in 90 days – retaining models and artifacts for reuse
- Urgent three-week immersion training program completed
- Foundational, new hire training program completed
- Best-practice models and processes in place
- Certification program in place