Reduce costs and increase efficiencies with improved support processes
< BackChallenge
As the company expanded, it became apparent that their current technology staff could not handle the organization’s growth. They needed people to install virtual servers, configure the server room, perform daily back-ups and keep the antivirus software up-to-date.
Solution
- Pareo crafted a computing policy focused on making current employees more efficient
- Provided Technology Help
- Desk support
- Implemented new support processes
- Performed routine tactical tasks
- Provided a technology road map for prioritizing technology projects on a timeline that made the organization more efficient
Results
- Service desk support allowed the business to reduce technology spending
- New technology enables quick project implementation
- The organization has a technology strategy that can be followed for years to come